We will refund or reprint your order at no cost in the following cases:
– The product itself is flawed
– Design error: wrong design compared to information provided on our site
– The following information of product is not the same as the order: type, size
If you receive the wrong or defective items, there is no need to return them to us. In this case, we always approve to issue you the refund. It is expected to be arrived in 2-3 business days.
Please Note: We do not process a refund, reprint or return in the following cases:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address, not being at home to receive the delivery, not picking up the packages as requested); and
- Your order did not arrive due to exceptional circumstances outside the control of Our Store (i.e. not being cleared by your country’s customs, being delayed by a natural disaster, showing “delivered” in the tracking system, having been shipped into your mailbox but gotten lost).
- The item is as described
We do not provide size exchanges or refunds unless it is our fault for receiving the incorrect-size products. For other reasons, such as printing issues, we will handle everything for you. Please contact us first, and we will walk you through the procedure. Please do not return your purchase unless we have authorized you to do so.
Late or missing refunds (if applicable)
If you haven’t received a refund yet:
– Firstly check your bank account again.
– Then contact your credit card company, it may take some time before your refund is officially posted.
– Thirdly, contact your bank. There is often some processing time before a refund is posted.
– Finally, if you’ve done all of this and you still have not received your refund yet, please contact us at [email protected]
If your item is damaged please email [email protected] for next steps.